Cancellation Policy
Cancellation Policy
Booking, Deposits & Payments
- Square Secure Booking: All appointments are managed via the Square platform.
- Non-Refundable Deposits: Due to the limited nature of our rotating mobile clinics in Northern NSW, a non-refundable deposit is required at the time of booking to secure your appointment.
- Final Payment: The remaining balance for your service is due at the time of your appointment unless otherwise agreed in writing.
Cancellation & Rescheduling Policy
- Notice Required: We require a minimum of 48 hours’ notice for any rescheduling or cancellations.
- Late Cancellations: If you cancel with less than 48 hours’ notice, your non-refundable deposit will be forfeited.
- No-Shows: Failure to attend a confirmed appointment without notice will result in the full service fee being charged to your card on file via Square
- Rescheduling Limit: A booking may only be rescheduled once using the same deposit, provided 48 hours' notice is given. Further rescheduling will result in the forfeiture of the deposit and require a new booking.
- Practitioner Cancellation: In the rare event that Alitura Health must cancel a clinic day (e.g., due to illness or equipment failure), your deposit will be fully refunded or transferred to a future date at your preference.
- Extenuating Circumstances: Emergencies within the 48-hour window will be considered on a case-by-case basis at the practitioner's discretion.